Shipping & Returns

For inquiries or further information, feel free to Contact Us or visit FAQs.

Shipping

  • Artists are obligated to dispatch their artworks directly to the purchasers, accompanied by letters of authenticity to verify the work's origin and genuineness.

  • We understand that shipping costs can vary. Where possible, we are delighted to offer complimentary shipping. If not, we hope you understand that shipping fees will be the responsibility of the buyer.

Returns

  • If you find yourself needing to cancel your order, please respond to our confirmation email as soon as you can. We begin the shipping process quickly to ensure timely delivery, so it might be challenging to halt your order if the cancellation request comes a bit late.

  • Your satisfaction is very important to us, and we are here to ensure you receive products that you love. If anything arrives in a condition that doesn't meet your expectations or is damaged, please let us know within 7 days of receiving your order. You'll have the option for a free replacement or a full refund, minus the shipping costs.

    How to Return:

    • Take photos of the item and the packaging.

    • Email the photos to info@internationalartcaravan.com, including your order number, the shipping ID or item number, a brief description of the issue, and whether you'd prefer a replacement or a refund.

    • We'll take care of your request within 24 hours and update you via email on the progress of your replacement or the processing of your refund. We recommend sending your return through a trackable method.

    • Via PayPal: Refunds processed through PayPal will be available in your account within 48 hours.

    • Via Credit/Debit Card: Refunds back to a credit/debit card will reflect in your account within 7 to 10 business days, depending on your bank's processing times.